Excellent Support Across All The Channels
- Pragma Connect enables you to provide scaled customer support across multiple channels, from a single screen and reduce manual resources by 80%
- Convergence of messaging apps & shopping experience; one aspect that makes WhatsApp, Facebook, and Instagram so attractive
Establish Your Omnichannel Presence With Ease
Reach your customers on their favourite communication platform, resolve queries instantly, offer personalized sales, and craft a delightful experience - all from one platform
Brands with Omnichannel Engagement, retain 89% of their customers
Reach your customers on their favourite communication platform, resolve queries instantly, offer personalized sales, and craft a delightful experience - all from one platform
Brands with Omnichannel Engagement, retain 89% of their customers
Supports multiple agents with agent hierarchy, Rule-based ticket assignment
Ticket manipulations like: Add agent, Assign/Reassign tickets, Tags etc
Detailed Agent Performance dashboard with customisable parameters
Detailed right panel to showcase order details & status (past and present), along with abandoned cart details
Configurable Quick Replies and keyboard shortcuts to save valuable time and manual effort
Scale your Customer Support to new heights
Speed and accuracy in support are crucial to provide a delightful customer experience. Through our automation, you can drive personalized engagement, deliver instant support, and delight your customers through real-time communication
Create unlimited chatbots across WhatsApp, Messenger and Instagram for all possible scenarios like Order status, Payment issues, Returns etc
Reduce human efforts, automating the maximum chunk of your incoming customer queries (up to 95%)
Offer multi-lingual support in 16+ languages and follow up smartly with our powerful NLP
Craft beautiful custom auto-responders for agent unavailability on holidays and weekends
Intuitive interface that makes message & chatbot construction as easy as email sequence building
It doesn’t stop with incoming messages, now you can also access your Comments from across your Social Media
Quick actions such as Reply, Like, Delete etc without any redirection
